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FAQs
You’ve got questions, we’ve got answers!
What type of designs can I request?
We’re proud to offer one of the largest graphic design portfolios out there. Logos, Business Cards, Letterheads, landing page designs, advertising graphics and more are all covered.
How long will it take for me to receive a draft?
Our designers typically deliver your designs within 48 hours.
Do your designers have a lot of experience?
Our designers are experts who have have handled a variety of graphic design projects. Additionally, we are committed to providing training and continuing education opportunities to develop their skills and ensure we’re always in touch with industry trends.
How long do revisions usually take?
Revisions can be quickly executed. You can expect to receive the final file within 48 hours.
What if I want to swap/change designers?
If you feel unsatisfied, just let us know. We’ll make sure to reasonably accomodate, and can help find another designer who is a better match for your creative needs.
What file types are available for download?
We support a wide variety of file types. Just inform your designer of your preferred file type and we’ll get it delivered to you.
Are the designs custom-made or templated?
Designs are fully customised from scratch. We do not do templated designs. We feel such designs lack creative originality. This also happens to be one of the major complaints our clients have when working with other graphic design alternatives.
Where are you based?
We are proud to have a global presence with a multi-talented and dynamic powerhouse team connecting from all around the world.
Are there any hidden fees?
Absolutely no hidden fees. The plan price is exactly what you can expect to pay on a monthly basis, inclusive of all applicable taxes and fees
Do you accept check, cash, money transfer, or Paypal?
We only accept a verified credit or debit card and money transfer as forms of payment. We do not accept check, cash, or Paypal.
What happens when I don’t pay?
We automatically pause your account the day after the payment due date, and resume it once payment has been made. We will always clearly communicate the payment date in advance.